General Questions


If you can't find the answer to your question here, reach out to us - hello@threadwhale.com ❤

We love getting product ideas from our customers! Feel free to fill out our suggestion form, and we’ll email you once we have the product live. We’ll even throw in a coupon for recommending the product.

We may occasionally place your order on hold due to security concerns, address confirmation and similar. Essentially – whenever we need to verify something with you or require changes to the order.

Each item we ship may have different delivery times. This is because some products are packaged and shipped separately.

Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable.

You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the shipping option you select.

Of course you can. The only issue you may face is delivery time and shipping fees. Since we’re located in the US, delivery to international customers can take up to 20 business days and costs more than domestic.

We ship to almost every country. Some of our popular destinations are: USA, Canada, UK, Netherlands, Sweden, Germany, Spain, Greece, France, Switzerland, Italy, Australia and Japan.